Quick fixes for common issues

Make sure you are using the correct sign-in page for agency, owner, or tenant access. If you are redirected to signup, your account may not be linked to an agency or may not have the required role.

If a unit or listing does not appear, review filters, unit status, public listing status, user permissions, and the agency public link. If publishing fails, review listing settings and FAL status where required.

Before raising an issue, collect the page URL, user role, affected record, approximate time, and an error screenshot if available. Do not send passwords, API keys, or unnecessary sensitive data.

Turn the article into a small dashboard action: open the related record, review the data, make the appropriate update, then document the outcome so the rest of the team can see it.

If the action involves a financial, regulatory, owner, or tenant-impacting decision, ask the responsible role to review it before final approval.

This is documented as an available workflow, but results can still vary by user permissions, agency settings, and data quality.

If a step described here is not visible in the agency dashboard, treat it as not enabled for your account and check with your admin or Product.